1. Product & Customization
Q: Are you a factory or a trading company?
A: We are a direct manufacturer with our own production lines and R&D team for baby safety products and furniture protection accessories. This gives you strict quality control, stable lead times, and competitive factory prices — no middleman markup.
Q: What types of baby safety and furniture protection products do you offer?
A: Our main product line covers full-range baby home safety items and furniture protection series, including: invisible magnetic baby safety locks, adhesive childproof cabinet/drawer locks, baby safety corner guards, furniture edge bumpers, anti-slip furniture protection pads, door pinch guards, window safety locks, toilet seat locks, fridge safety locks, and customized baby proofing sets.
Q: Can I customize size, width, length, and thickness?
A: Yes. We support full customization for all furniture protection pads, as well as partial customization for selected baby safety accessories. Customizable dimensions cover length, width, thickness and irregular shapes to fit various furniture, cabinets, tables, doors and household equipment.
Q: Can I choose custom colors?
A: Yes. We provide multiple classic standard colors and support custom Pantone color matching to match home decoration styles and brand positioning.
Q: Can I print my logo or brand on the products?
A: Yes. We support custom logo processing.
Q: What materials and adhesives are available for your baby safety products?
A: We use child-safe, eco-friendly materials including soft PVC, premium EVA foam, ABS plastic and food-grade safe materials. Adhesive options include high-tack acrylic adhesive, residue-free adhesive and durable rubber-based adhesive. All materials are non-toxic, odorless and baby-safe.
Q: Do you provide design assistance for custom shapes and packages?
A: Yes. Our professional design team supports custom shape design, structural optimization and packaging design according to your market demand, and provides professional drawing and modification suggestions.
2. Sampling & Production
Q: Do you provide samples?
A: Yes. We offer pre-production samples for all baby safety products and furniture protection series. Standard samples are free, only a small shipping cost is required.
Q: How long does sampling take?
A: Standard in-stock samples take 3–5 business days. Custom-sized, custom-printed or special-shaped baby safety product samples take 5–7 business days.
Q: What is the production lead time?
A: Normally 7–15 business days after sample confirmation. The exact lead time depends on order quantity and customization requirements.
Q: What is your MOQ?
A: Standard MOQ is 500 pieces per style. We support flexible MOQ and welcome small trial orders for new sellers and market testing.
Q: How do I confirm the production sample?
A: We will provide physical pre-production samples for your inspection on material, color, size and craft. Mass production will only start after your written confirmation.
3. Artwork & Technical Specifications
Q: What file formats do you accept for printed logos or artwork?
A: We accept AI, PDF, CDR, and high-resolution JPG/PNG files. Vector files are preferred for clear and precise printing effects.
Q: How do I specify custom colors?
A: You can provide official Pantone color numbers or send physical color swatches for accurate color matching.
Q: Can you adjust my artwork or technical drawings?
A: We provide free minor adjustments including size modification, position adjustment and file format conversion. For major design changes, we suggest modification by your professional designer to ensure accuracy.
Q: Do you provide a proof before production?
A: Yes. We will send digital design proofs or physical sample proofs for your final confirmation before mass production to avoid any errors.
4. Shipping & Delivery
Q: What shipping methods do you support?
A: We support global shipping solutions including sea freight, air freight, and international express (DHL, FedEx, UPS, TNT).
Q: Do you handle international shipping?
A: Yes. We provide one-stop export service, handle all export documents, and deliver goods worldwide to Europe, North America, Southeast Asia and other regions.
Q: How is shipping cost calculated?
A: Shipping cost is calculated based on product weight, volume, packaging method and destination country. We provide transparent and detailed freight quotes for every order.
Q: Can I use my own freight forwarder?
A: Yes. We can prepare all export documents and support designated forwarder pickup at our factory.
Q: How do I track my order?
A: We will send you the tracking number in real time and update shipment status until you receive the goods.
5. Payment & Order
Q: How do I get a quote?
A: Simply send your detailed requirements including product type, size, material, color, logo customization and order quantity. Our sales team will reply with an accurate quotation within 24 hours.
Q: What payment methods do you accept?
A: We accept T/T bank transfer, credit card payment for bulk orders, and mainstream online payment methods for small trial orders.
Q: What is the ordering process?
A: Inquiry → Professional Quotation → Sample Confirmation → Deposit Payment → Mass Production → Balance Payment → Shipment & Delivery.
Q: Can you ship in partial batches?
A: Yes, partial shipment is available according to your demand, but additional shipping cost may be incurred.
Q: Can I change my order after placing it?
A: Order modification is allowed only before mass production starts. Please contact us immediately if you have adjustment needs. Changes during production will cause extra processing fees.
6. Quality & After-sales
Q: How do you ensure product quality for baby safety items?
A: All our baby safety locks and furniture protection pads adopt strict multi-stage quality inspection. We test material safety, adhesion performance, compression resistance, wear resistance and structural stability. Every batch of goods is fully inspected before delivery.
Q: Do you provide quality inspection reports?
A: Yes. We can provide official quality test reports and inspection documents according to your requirements.
Q: Do you offer after-sales support?
A: Yes. We provide professional after-sales service including product installation guidance, usage tips, storage instructions and long-term order support.
Q: How do I request a rework or replacement?
A: If you receive defective products caused by our production problems, please provide photo or video evidence. We offer free rework, replacement or full refund according to the actual situation.
7. Sustainability & Certification
Q: Do you offer eco-friendly baby safety products?
A: Yes. All our baby proofing products and furniture protection accessories are made of eco-friendly, non-toxic, harmless and recyclable materials, safe for babies, kids and family use.
Q: Do your products have any certifications?
A: Our products comply with international standards including RoHS, REACH, BPA free, EN71 and EN71-1. Customized third-party certification is available on request.
Q: Do they meet international export safety requirements?
A: Yes. All products pass harmful substance detection and fully meet EU, US and global market safety regulations, suitable for worldwide export and retail sales.